#TN044

 #Summary   
My USB to serial converter is not working (Euronav supplied or third party)

Make sure you have read the instructions and loaded the correct drivers, if the USB to serial adaptor is supplied with a cable, make sure the converter is connected as well (!). When you install the driver note which com port the adaptor has been installed to or check using the device manager (Right click my computer and then hardware) . This can also be done from within seapro using Setup->Serial ports Refresh button (on the right)

The USB serial adaptor can be installed on any of the com port numbers. Typically this is done from within the Device manager (ports) right click and select properties and then Settings advanced - change com port as required. Note if a com port is marked as 'In use' - it may not actually be so.

Modify the serial ports in seaPro to match (use Refresh option in the serial dialog box to see which serial ports are available) or use Auto scan in the Setup-> Serial ports dialog

Note: If you plug the USB/Serial converter into a different USB socket, it wil be assigned a different com port. To avoide having to run the seaPro serial setup, try and plug the device into the same port each time.
If using more than one device a useful trick is to use a small USB HUB for the devices (and dongle) and plug these into a single USB socket.