How to solve a technical problem or if you need help in using a Euronav product

How to solve a technical problem or if you need help in using a Euronav product.

Euronav is always ready to help you if you have a technical problem that can't be resolved by one of the following methods

Using the supplied tutorial (found in the help menu - version 3.2 and above)
Using the help built into the system
Using this web site.

Please do not ask for help on how to use your computer or how to navigate - we presume you know how to do this and your request will be politely refused ! - For help on these items please contact you local training organization.

Please select the product you have a question on from the selection on the left.

Or browse the Technical help notes, these contain the most commonly asked questions

New Technical notes
TN033 Downloading/uploading waypoints and routes to a GPS/ Garmin GPS 22/May/2001
TN034 Using with Windows XP 28/Oct/2001
TN036 Windows XP - GPS NMEA 183 serial input seen as a mouse by operating system
TN038 Corrupt or missing ini message when starting program - 13/Aug 2002
TN039 95/98/ME systems - On starting states missing msvcirt.dll 07/May/2003
TN040 Procedure to reset a dongle (under instruction for Euronav tech support) 28/May/2003

Euronav Navigation
20 The Slipway
Port Solent
PORTSMOUTH PO6 4TR
United Kingdom