#TN027

 #Summary

When the program is started, I get a security message indicating a problem with the dongle

 #Problem  

1. You may be using a dongle designed for a different Euronav program such as using
     seaPro with a seaPro Lite dongle

2. You are using the correct dongle but have installed a later version of the program which you
    have not purchased an upgrade for.

3. You are using a software product from another company that is using the Euronav Charting
    system development kit with a seaPro dongle (or vice versa)

4. The dongle has become damaged
   

#Solution  

1. Wrong dongle for the product 

 Use the correct dongle for the product - if you are not sure check the label on the dongle.

2. Using a later version of the progam

You will need to either
 Uninstall the  software  and re-install your original program
or
 Upgrade to the latest version - please contact your supplier to purchase an upgrade
 release code, or if you have already done this use the unlock program (on CDROM ) to
 upgrade the dongle

3. Product from another company

Use with the correct program - the dongle serial number indicates the product developer code

No code indicates a seaPro product. if in doubt email Euronav with your full dongle number.