#TN007

 #Summary

seaPro won’t start.

 #Problem

1. The dongle is not the correct type.
2. The Parallel port is not set up correctly.
3. Another device is trying to use the parallel port.

#Solution

 The dongle is not the correct type.

1. Check that you have the latest dongle upgrade. This will normally occur if you install a new version of seaPro.
2. Check that you are not trying to run seaPro2000 with a seaPro lite dongle.
3. Contact your supplier for further information.

The Parallel port is not set up correctly.

1. Run the “Tosh printer_port” program to alter the parallel port speed. This is found in  the support folder, which can be found in the seaPro2000 folder.  I.E C:\program files\Euronav\seapro2000\support.
2. Check the BIOS to ensure that the parallel port has been set to Bi-directional.
3. If you are an NT user make sure that you are logged on as an administrator when you install seaPro.

Note: If you are having serious problems you can upgrade your parallel dongle  for either a USB (Not NT4) or PCMCIA (may not work with older PC’s). Please see your dealer for costs; your current dongle will have to be returned before a new one  is issued. 

Another device is trying to use the parallel port.

1. Check that no other program is using the parallel port.  If you feel that it is try to disable that program.
2. Locate the latest drivers for that device from the web.  This may correct the problem.
3. If the above does not work, uninstall the software in question.