Welcome to the top tech support tips and solutions.
Please also see the seaPro built in help and further tech notes
Generally - Make sure you have the latest updates for your operating system/drivers and installed the latest update for seaPro. For help using your operating system - please contact your PC supplier or Microsoft.
General information
To reduce/increase your computers graphics card acceleration How to alter graphic card acceleration
Note: Vista has a different way of dealing with bad graphics drivers by automatically resetting the driver when a problem is detected.
Problem/solutions
1.
When trying to run seaPro or install charts the Operating system gives a 'Side by Side' or similar error message such as
' Configuration settings incorrect '- See tech note
TN047
also see
TN050 Windows 7 Installation - User Account Control (UAC)
Run as Administrator
2. When I start my computer, the mouse goes 'crazy' moving all over the screen
This is bug in Windows 2000/XP where the NMEA 183 input is being seen as a serial mouse input.
A simple solution is not to switch on the GPS or plug in the NMEA cable until seaPro has started, a more permanent solution is described by Microsoft more
3. I Can't see by by boat position on screen or always pointing North
See Tech note TN042 or if the vessel is always pointing North Tech note TN03
4. I have a new computer and it does not have a serial port to connect the GPS/Nav data to.
You will need to add a USB to serial converter, available from a computer store or direct from Euronav.
5. My USB to serial converter is not working (Euronav supplied or third party) see Tech note 44
6. I have just purchased an upgrade and installed the new program, but when starting seaPro it says I have the wrong dongle.
You need to enter your unlock codes - Insert the seaPro program
CD, and select chart Installation/Unlock/upgrades to enter your upgrade codes
7. I get an error while installing Livecharts
Check that
a. You are using the correct chart CD for the supplied codes, later CD's will not work with older codes
b. You are not using the Program CD instead of the chart CD
c. If you computer has two CD drives check that the correct one is being used.
8. I am installing ARCS charts but not all the charts have been installed
Check that
a) You have used the correct area CD's
b) Some charts are contained on the update CD. Install the update CD as though it was another area CD
Tip - ARCS charts are supplied with a print out of which charts are on a particular CD - check this to see which CD's need to be used (including the update CD)
9. My computer crashes or freezes see Tech note 46
10. I'm using Vista and seaPro will not install see Tech note 45
11. XP service pack 2/3 problems
a. XP service pack 2 - seaPro/seaPro lite unexpectedly exits more->
b. XP service pack 2 - seaPro will not start (and not due to 1)
c. A few computers will not work correctly with XP service pack 2 (and not just seaPro)
Microsoft has a number of fixes -Help on service Pack 2 and seaPro
